- We generally ship your item within 24 hours of payment excluding weekends and US Holidays. Orders are shipped via UPS and you can expect a 2-6 day delivery window for the lower 49 states and 5-9 days for AK and HI. We do have East & West Coast locations so most customers will receive their order within 2 to 3 days. Please contact us if you would like expedited shipping.
What should I do if my item arrives damaged, Is lost or is defective?
- If an item is damaged in shipping please email us within 28 days of receiving your item. We may ask for a photo of the item in question. This will allow us to file a claim with our shipping carrier.
- If your item shows delivered but has not arrived, please contact us within 2 days of delivery date. We will start a trace on the lost package and you will be issued a replacement immediately.
- If your item is defective and includes a One Year Warranty from purchase date please contact us immediately and we will exchange/replace accordingly. All other items have a 30 Day money back guarantee. Items will be replaced/exchanged upon review.
What is your return policy?
- 30 day money back guarantee if the item is unused or in like-new condition. A 20% re-stock fee will be processed for all orders returned.
- If an item is sent back used, a refund will be processed only after the package is inspected for completion by one of our associates. All parts must be included and in like-new condition.
- Buyer pays return shipping on all orders not damaged or defective. If an item was received damaged or defective, please contact us for a free return label.
- If an item is refused at delivery or undeliverable, customer will not be refunded the original shipping cost and the original shipping cost amount will also be deducted from item refund.
Where are you located? Can these items be picked up instead of shipped?
- We have one location in North Carolina. Address and contact info below:
- 2223 Shore St, High Point, NC 27263
- We welcome you to stop by and have a look at our goals, no purchase is necessary unless you're satisfied with the quality. Also if you purchase the item in person we can sell it to you at a lower cost as no shipping costs will be incorporated.
